Frequently Asked Questions

OBYO MINI FAQS

Is the mini rechargeable?

Yes, it comes supplied with a USB charging cable. It takes approx 3hrs to fully charge and you can use it whilst it’s charging. A full charge provides you with approx 20hrs of scenting. The Mini will auto power off after 3 hrs (if you haven’t turned it off manually)

How big an area will it cover/scent?

Typically up to 35m2, depending on air flow.

Can you change the intensity of scenting?

Yes, there are 3 settings which alter the frequency of scenting.

How long will the 65ml perfume last?

Typically 2 – 5 months, depending on usage. You then simply purchase ‘scent refills’ thereafter.

Can you change scent?

Yes – each ‘scent refill’ is a complete ‘scent cartridge’ that allows you to change scent in seconds by simply screwing a new scent cartridge into your existing diffuser head.

Can I use OBYO perfumes for other purposes (such as reed diffusers)?

No, our perfumes are specifically formulated to work in our diffusers and should not be used for any other purposes.

Can I put other perfumes/essential oils in the OBYO Mini?

No, this can cause damage to the diffusers and will immediately void your warranty. Our diffusers are specifically designed to work with our scent formulations.

Can I use the same perfume in the OBYO Mini and the OBYO Luxe?

No, whilst the scent is the same, the formulations are different and must be used in the correct units to avoid damaging them. Using the incorrect formulation will void your warranty.

Can I use my OBYO Mini in my vehicle?

Absolutely, and many of our clients do! You must be careful to keep the unit upright and avoid any spillage (please clean any spillages up immediately to avoid potential damage to surfaces)

OBYO LUXE FAQS

How is this powered?

The Luxe diffuser is mains powered.

How is it controlled?

Via our free iOS/Android app. This allows you to easily schedule exact timings and scent intensity in your home, plus the ability to instantly boost scent levels when required. Gadget geek heaven.

How long does the 150ml perfume last?

Typically 3 – 5 months, depending on usage.

How big an area will it cover?

Up to 150m2, depending on air flow.

Can I change scent?

Yes, of course! Every Luxe unit is supplied with a cleaning solution cartridge which you simply run through the diffuser for 10minutes before changing scent cartridge. Many clients have multiple scents that they alternate between.

Can I use other perfumes/essential oils in the Luxe?

No – this will damage the diffuser and immediately void your warranty. Our diffusers are specifically designed to work with our scent formulations.

Can I use the same perfume in the OBYO Mini and the Luxe?

No, whilst the scent is the same, the formulations are different and must be used in the correct units to avoid damaging them. Using the incorrect formulation will void your warranty.

SCENT FAQS

Is there any way to try the scents?

Yes, our Discovery Pack is designed to let you try all of our current scent range!

Can you make custom/bespoke scents?

Yes, we can, please contact us for further details.