Frequently Asked Questions

Yes, it comes supplied with a USB charging cable. It takes approx 3hrs to fully charge and you can use it whilst it’s charging. A full charge provides you with approx 20hrs of scenting. The Mini will auto power off after 3 hrs (if you haven’t turned it off manually)

Typically up to 35m², depending on air flow.

Yes, there are 3 settings which alter the frequency of scenting.

Typically 2 – 5 months, depending on usage. You then simply purchase ‘scent refills’ thereafter.

Yes – each ‘scent refill’ is a complete ‘scent cartridge’ that allows you to change scent in seconds by simply screwing a new scent cartridge into your existing diffuser head.

No, our perfumes are specifically formulated to work in our diffusers and should not be used for any other purposes.

No, this can cause damage to the diffusers and will immediately void your warranty. Our diffusers are specifically designed to work with our scent formulations.

12 months

No, whilst the scent is the same, the formulations are different and must be used in the correct units to avoid damaging them. Using the incorrect formulation will void your warranty.

Absolutely, and many of our clients do! You must be careful to keep the unit upright and avoid any spillage (please clean any spillages up immediately to avoid potential damage to surfaces)

The Luxe diffuser is mains powered.

Via our free iOS/Android app. This allows you to easily schedule exact timings and scent intensity in your home, plus the ability to instantly boost scent levels when required. Gadget geek heaven.

Typically 3 – 5 months, depending on usage.

Up to 150m², depending on air flow.

Yes, of course! Every Luxe unit is supplied with a cleaning solution cartridge which you simply run through the diffuser for 10minutes before changing scent cartridge. Many clients have multiple scents that they alternate between.

No – this will damage the diffuser and immediately void your warranty. Our diffusers are specifically designed to work with our scent formulations.

12 months.

No, whilst the scent is the same, the formulations are different and must be used in the correct units to avoid damaging them. Using the incorrect formulation will void your warranty.